Shipping & Returns

Domestic Shipping

We ship domestically from Byron Bay with Australia Post and offer both standard and express shipping options. 

$7 flat rate shipping on all orders
We offer a flat rate shipping fee of $7 for all orders within Australia. If you would like your Ritual Collagen sooner, express shipping can be purchased for $15.


DOMESTIC SHIPPING 

 ESTIMATED DELIVERY TIME 

COST 

STANDARD SHIPPING 

2-8 BUSINESS DAYS 

$7 FOR ALL ORDERS

EXPRESS SHIPPING 

1-2 BUSINESS DAYS  

$15 FOR ALL ORDERS 
Please be aware that Western Australia and Northern Territory may experience longer delivery times.

 

Local Delivery 

We offer free local delivery for Byron Bay, NSW and some surrounding locations. Enter your address at checkout, and if you're eligible, select the 'Local Delivery' shipping method.

Your parcel is too large for a mailbox. In order for us to complete the delivery, please ensure you have a safe and protected spot for us to leave it.

International Shipping

We ship worldwide from Byron Bay, Australia. Shipping rates are calculated at checkout through Australia Post. The shipping option you choose will determine whether your parcel is trackable. Please allow between 3-28 business days for delivery.

Please note that your country may charge taxes on your orders that we cannot be held responsible for. Unfortunately, we cannot calculate these local delivery charges and they will need to be paid for separately. If you are unsure, check out your country’s tax and import restrictions prior to placing your order.

Returns

WE'RE PLEASED TO OFFER THE BEST RETURN POLICY OF ANY COLLAGEN COMPANY IN AUSTRALIA.

We understand that every body is different. Finding the best health rituals for your body is a personal and sometimes difficult journey, especially when shopping online.

That's why we offer free 60 day returns on any of our products, new or used. 

Try any Poco Collective product purchased from our online store for 60 days, and if you're not completely satisfied with your purchase, we'll refund you. Simply email us at hello@pococollective.com with your order number.