Frequently Asked Questions

You can find the best before date on the back of your jar, however if stored correctly, Ritual Collagen can keep for 2-3 years. Remember to store in a cool dry place and away from direct sunlight. Always use a dry spoon when measuring out your collagen.

Ritual Collagen is pure and potent. It's completely free from dairy, soy, flavours and fillers. It also contains zero fat, sugar and carbohydrates.

PROTECT – Combat early signs of collagen breakdown in your mid 20s to early 30s by taking one serving (5 grams) daily.
RESTORE – For those with deeper wrinkles, poor skin elasticity and brittle hair and nails, take two servings (10 grams) daily.

Ritual Collagen is considered to be flavourless and odourless. You may notice a slight thickening in whichever liquid you choose to consume it with. 

Ritual Collagen is sourced from bovine, which consists of type 1 and type 3 collagen peptides. These two types of collagen are responsible for the growth and repair of skin, hair, nails, bones, tendons and ligaments.

Collagen is not vegan. Our type I and III peptides are sourced from Bovine (cow). 
Currently, all collagen supplements are derived from bovine or marine sources. “Vegan” collagen refers to ingredients that may possibly boost your collagen stores, however they do not actually contain collagen.

No single-use or single-serving packaging here! Ritual Collagen comes in a beautiful reusable glass jar and is shipped to you in a recyclable box. Our packing paper and love notes can be popped into your compost bin. 

Good things take time!
Many report seeing an increase in skin hydration within four to six weeks. However, more significant changes to the skin including increased skin elasticity, improvement to sun damage and fewer fine lines manifest in eight to twelve weeks. Your age, sleep quality, diet, environmental pollution and stress influence how collagen works with your body. We debunk the science and evidence surrounding collagen in more detail here.

Collagen is gluten-free in its natural state. Ritual Collagen may contain traces of gluten as it is made in the same facility as products that contain gluten.

Hydrolysed collagen has gone through a process of hydrolysis. This simply means that our collagen has been transformed into tiny particles so that it can be easily absorbed by your body. 

If you're not completely happy with your purchase, you have up to 60 days to return your product for a full-refund. Read about our 100% Money-Back Promise here

We offer both standard and express shipping options via Australia Post. Check out our shipping page for more information.

Of course! When your order has been shipped, we will send you an email with the tracking information. Please contact us hello@pococollective.com if you haven't received your tracking information after two business days from purchase.

We aim to dispatch your order on the next working day after an order is placed. Once dispatched, we will send an email with the tracking number for your parcel. Domestic orders (within Australia) can take between 1 to 5 business days to arrive. If you're regional, it may take longer. You can calculate your estimated delivery time here.

Simply email an image of the damaged packaging to hello@pococollective.com and we'll send you a replacement completely free of charge. 

If you haven't heard from us, please check your spam or junk mail. 
If you paid using PayPal, remember to check the email address associated with your account.
Still nothing? Drop us a line at hello@pococollective.com and we'll be happy to help.

Yes! We ship internationally using Australia Post. Your shipping rate is determined at check out. We recommend adding your desired product to your cart to check your rate.